HEART-LIGHT PRIVACY POLICY

 

Last Updated: November 29, 2016

We appreciate the trust you place in Heart-Light, and we are committed to respecting your privacy and the security of your personal information. This privacy statement discloses the privacy practices for www.heart-light.com. The statement does not include the privacy practices for partnered sites. We encourage our users who visit external sites from links within heart-light.com to read the privacy statements of those sites, as their privacy practices may differ from ours and will govern their using your information. If you have questions or concerns regarding this privacy policy, you should first contact us via e-mail or by calling 1-800-739-2885. If you prefer to write us our postal address is below. 

Heart-Light Books  
P.O. BOX 85464
SEATTLE, WA 98145

Disclosure of Personal Information

Heart-Light only gathers personally identifiable information when voluntarily submitted by you. Examples of personally identifiable information are first and last names, addresses, credit card numbers, and email addresses. Heart-Light may ask you to provide identifiable information when you perform the following types of activities:

Place an order from our catalogs or on our website
Return an item
Register for our Newsletter
Inquire about our services
Request a catalog
Fill out one of our online surveys

Using Information We Collect

At Heart-Light, we always want to provide you with the best possible shopping experience and fulfill your orders exactly as you've requested. In order to do this, we collect information that allows us to:

Process and track your order
Provide the services you request
Contact you about the status of an order
Send you catalogs or promotional offers we believe will be of interest to you
Send you the Heart-Light Email Newsletter, if requested
Identify your product and service preferences
Customize our communications to you (information shared with our third party marketing partner to provide personalized display advertising is made anonymous)
Improve our merchandise selection and customer service

Cookies

We regularly use technologies such as cookies. A "cookie" is a small file stored by your web browser on your computer. Cookies allow us to recognize who you are, when you arrive at our site, by associating an anonymous identification number in the cookie. At no time is your personally identifiable information stored within one of our cookies.

Cookies will be placed on your computer to collect non-personal information. The information that is collected through these cookies tells us things like which search engine referred you, how you navigated around our site, what you browsed and purchased and what traffic is driven by banner ads and emails.

Cookies allow us to understand how you clicked to our site and what pages you click on during your visit to our site. Understanding how you shop allows us to improve and personalize your shopping experience and speed your checkout process. 

Accepting cookies through your web browser is your personal choice. You can set your browser to disable cookies.  

How We Use Email

When you provide us your email address, we may send you emails related to processing your order or to respond to a request. For example, after you place an order at Heart-Light.com, you will receive an email confirmation and, in most cases, an email with package tracking information.

Security

In our efforts to protect your information, Heart-Light uses a variety of technical safeguards, such as firewalls, and we physically secure our servers.

In addition, when you make a purchase, request a catalog on our website, your information is transmitted in an encrypted format.

The Heart-Light.com website may contain links to other sites. Heart-Light does not control the use of personally identifiable information on these websites. You should review the privacy policies of every website before providing any personal information. Heart-Light is not responsible for the conduct or practices of any linked websites. These links are provided solely for the convenience and information of our visitors.

Privacy of Children on Our Website

Our website is not intended for use by children under the age of 13, and we do not knowingly collect personal information from children under the age of 13.

Policy Changes

From time to time, we may use customer information for unanticipated uses not previously disclosed in our privacy policy notice. Before our information practices change, we will post these changes on our website. We encourage you to review our privacy policy periodically.

Questions or Comments?

For questions, comments or assistance, we invite you to CONTACT US

We hope to answer any questions to your satisfaction, but should you ever want to contact a third party regarding our privacy practices, you can email the Direct Marketing Association's Committee on Ethical Business Practices at mgoldberger@the-dma.org. The DMA is the oldest and largest association for consumers and companies with interest in direct marketing. You may also contact the Federal Trade Commission by phone at 202-FTC-HELP (202-382-4357 ) or electronically at http://www.ftc.gov/ro/index.shtml